Refund policy

Order Cancellation

Orders can be cancelled within 2 hours of placing the order.
Email: online@denova.in
WhatsApp: +91 78458 33004 (with Order ID)

Refunds are initiated within 72 hours and may reflect in 4–6 business days.

Return Policy

Returns must be requested within 48 hours of delivery.

Accepted only for:

  • Damaged product
  • Wrong size / shape / colour
  • Incorrect item received

Conditions:

  • Product must be unused & unwashed
  • Original tags and packaging required
  • Clear unboxing video mandatory

Request via Contact Us page, email, or WhatsApp.

Return Process

Pickup will be arranged by our team.
Refunds are approved only after QC inspection.

Refunds

Prepaid Orders: Shipping charges deducted. Refund after QC approval.

Refund processed within 24 hours after QC approval.
Amount reflects in 5–7 business days.

COD Orders: No cash refund. Store credit issued after shipping deduction.

Important

Returns/refunds apply only for genuine issues.
Fraudulent claims may result in cancellation or account suspension.